TersbyA Tersby plan is paid in advance for the chosen period. This page describes when we return money and how it works.
When we refund a payment
- Within 14 days of a payment. If the service was not a fit, write to us within 14 days of paying, including after an automatic renewal, and we will refund that payment in full. You don't need to give a reason.
- A mistaken or duplicate payment. We refund it in full.
- The service was down because of us. If the service was unavailable for more than 24 hours in a row, we refund the payment for the downtime or extend your plan by that time, whichever you prefer.
When we do not refund
- When more than 14 days have passed since the payment and the service was working. To avoid the next charge, turn off auto-renewal in "Plan and billing": the plan keeps running until the end of the paid period.
- If the account was suspended for breaking the terms of use.
- For bonus days added by a promo code or the referral program.
How a refund works
- Write to [email protected] or to the support chat in the dashboard, and name the payment.
- We reply within 3 business days.
- A payment by card or another method in the checkout is refunded through Paddle.com, our payment partner, to the same card or account. How soon the money arrives depends on your bank. You can also ask Paddle for a refund: through the link in your receipt email or at paddle.net.
- A cryptocurrency payment is returned in the same coin and network to the address you give us. The amount is calculated from the dollar value of the payment at the time it was made, minus the network fee.
- The period paid for by a refunded payment is cancelled.
Changing plans
When you move to a higher plan, the paid remainder of the current period is credited towards the new one. You can move to a lower plan once the paid period ends.
Questions
If you still have questions, write to [email protected] or to the support chat in the dashboard.